General Conditions

You may pick up your order at our store in Cheseaux-sur-Lausanne by appointment.

Free trying on:

Free try-on is offered for certain products (e.g. bridles) within Canton Vaud / Fribourg, by prior booking. Courier charges may apply.

Warranty & Liability

Inequine acts as a reseller and is not the manufacturer of the products sold in our store. The statutory 2-year warranty (defect liability) under Swiss law applies. For all products sold through Inequine, warranty claims are handled directly by the respective manufacturer/supplier, not by Inequine.

All clients who purchase through Inequine are covered by the manufacturer's guarantee. To facilitate the warranty process, please contact Inequine to obtain the respective email address of the product manufacturer.

Warranty claim process: For all brands sold in our store, claims for defective or faulty products should be sent directly to the manufacturer's email (provided by Inequine), with your invoice from Inequine attached.

Example: For Equine LTS products, all claims and faulty product reports should be sent directly to their email, with your invoice from Inequine attached.

When submitting a warranty claim, please include:

• Clear photos of the defect
• Product details (model, size, color)
• Purchase date
• Detailed description of the issue

Warranty conditions:

• Warranty applies only to products in original condition with proof of purchase
• Products must not have been altered, repaired by third parties, or used for purposes other than intended
• Normal wear and tear is not covered
• Damage from improper care, storage, or cleaning is not covered

Product-specific exclusions:

• For leather goods: natural variations do not constitute defects
• For compression/HIDEZ products: liability for rupture or damage (e.g. from misuse or horse biting) is excluded

Additional terms:

• We are not liable for delays caused by supplier production, customs, or force majeure
• Products damaged during transport require a separate claim process with the courier

Returns, Exchanges & Refunds

Swiss law provides no automatic right of return or refund.

We do not offer refunds.

Exchange policy: within 20 days after receipt, you may request an exchange if the item is unused, in original condition, with all tags and packaging.

1. You return the unwanted product at your cost.
2. You place a new order for the desired item.

If exchange is not feasible, we may issue a voucher equal to the product’s value.

Please contact our customer service to receive a return address. 

Force Majeure & Delays

We are not responsible for delays or non-performance due to supplier delays, customs, strikes, natural disasters, or other events beyond our control.