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General conditions

The orders are processed from 10.00 am to 08.00 pm.
The orders are shipped on Mondays and Thursdays.


Payment

Choose your preferred payment method:

Online payment:
Visa, Mastercard (payment on checkout)

Cash on pickup
Payment by bank transfer is possible on our account.
The payment deadline is reduced to 10 days. You can request the payment in several times, by sending the request by email.
If the invoice is still not settled after 10 days, the file will be sent to the Creditreform collection service.


Shipping

Choose the most comfortable way of shipping for you:

Delivery costs in Switzerland:

— CHF 7 for orders under CHF 200
— Free of charge for orders over CHF 200.

Deliveries are made by La Poste.

Delivery within Switzerland takes 3 to 7 days after dispatch.
        Worldwide delivery:
— Please check delivery costs in your Cart, by choosing your country
— Delivery services used : PostPac International PRIORITY


Customer pickup:

You can pick up your order in Echallens at an agreed time free of charge.

Free trying on:

Free trying on applies to some products only (bridles) and only in the region of Lausanne on pre-booking. Note that we charge for courier services.

Warranty

For details on terms and conditions of warranty, please contact the manufacturer. We kindly ask you to thoroughly read and understand such terms and conditions.


Returns and Exchanges

If you have purchased a product that doesn’t fit your purposes, we will consider possible options to exchange it for a more suitable product. We do not make refunds.


Legal Notice:

Inequine Samarina
Route de Chaulin 27, 1822 Chernex

E-Mail: info@inequine.ch
Internet: www.inequine.ch

Director: Daria Samarina

TVA Number: CHE-299.694.079
Register number: CH-550.1.173.091-3

Bank details:

PosteFinance SA

Account number: 14-368464-9
IBAN: CH51 0900 0000 1436 8464 9